Change, Cancellation and No-Show Policy
For transfer reservations in the United States and Canada late cancellation for any Vehicle rented will be charged in full. For all other luxury vehicle cancellation should be made 3 business days prior schedule pickup date and time, after that it will be charged full. transfer reservations changes in itinerary can be made at least 1 day prior schedule pickup time, Different price may apply,for hourly reservations sedans, SUV’s, limousines and vans, the change fee or late cancellation fee is equal to the base rate times the hourly minimum*.
For all countries not aforementioned and where a reservation is changed or cancelled within the minimum stated time prior to the scheduled pick up time, transfer reservations for sedans and MPV’s will incur a fee equal to the applicable base transfer rate plus local VAT where applicable. For hourly reservations for sedans and MPV’s, the change fee or late cancellation fee is equal to the hourly minimum plus local VAT where applicable*.
A no show fee equal to the hourly minimum or base transfer rate, for the confirmed vehicle, plus airport fee, fuel surcharge, toll(s), and parking, if applicable, will apply should the passenger fail to cancel or meet the chauffeur at the designated pick up location for all reservations*.
To avoid a change fee, late cancellation fee, or no-show fee, the reservation(s) must be changed or cancelled in accordance with the cancellation policy noted in your email confirmation. You may either call 800-701-0024 or cancel the reservation at firstname.lastname@example.org
If you experience difficulty locating your chauffeur, please call the Service Provider telephone number listed on the email confirmation or text message. Leaving the pick-up location without notifying the driver will result in a no show fee.
* Applies to all reservations where the pickup location is within the local city metropolitan area. The local city metropolitan area is defined as within 75 miles of the city center. All services outside the local city metropolitan area may be assessed the actual drive time to and from the pick-up location.
NOTE: All Special Event Change and Cancellation Policies supersede standard Change and Cancellation Policies and are noted in the email confirmation.
Garage-to-Garage charges are calculated by applying the applicable hourly rate commencing from the time the chauffeur departs the garage to begin service and continuing through such time the chauffeur concludes service and returns to the garage. The minimum number of billable hours appears in the estimate; however, the actual billable hours may exceed the minimum. For services in Europe, a kilometer charge will also apply.
Wait Time – Airport Transfer
Wait time is not charged for commercial flights unless customers choose to deviate from proceeding to the stated customer/chauffeur meeting location. In such instances, customers are permitted fifteen (20) minutes of wait time after the scheduled pickup time. Wait time beyond fifteen (15) minutes will result in charges equal to the transfer base rate plus the hourly rate prorated in fifteen (15) minute intervals.
Wait Time – Point-to-Point Transfer
Customers are permitted fifteen (15) minutes of wait time after the scheduled pickup time. Wait time beyond the fifteen (15) minutes will result in charges equal to the transfer base rate plus the hourly charge prorated in fifteen (15) minute intervals.
For transfer reservations, customers are allowed to make one stop, along the route, which does not exceed fifteen (15) minutes. If the stop exceeds fifteen (15) minutes, the customer will be charged the transfer base rate plus the hourly rate for the vehicle in fifteen (15) minute increments up to forty-five (45) minutes (rounded up) for the time that the chauffeur waits. If there is more than one stop, or if the one stop lasts more than thirty (30) minutes, then the trip will convert to an hourly rate.
Extra Time Consumption
In case the passenger takes any extra time over the pre-booked reservation, the extra time consumed will be charged accordingly. The client has maximum 3 days to clear the outstanding balance. Failure to deposit the payment within due date will add a $50/day as late payment charges.
Surface Transportation Charge (STC)
STC is a surcharge based upon various overhead expense items, some of which may not relate to the specific trip. The STC is always calculated as a flat percentage of the base rate.
Incidentals may include, but are not limited to, chauffeur hotel accommodations and meals, greeter fee, parking, port fee, special requests, and tolls.
For sedan, limousine and SUV services in the United States and Canada, the Fuel Surcharge is calculated based on the Energy Information Agency’s (EIA’s) published fuel pricing forecasts. Quoted amount may differ from billed amount based on forecast in effect when services are provided. Fuel surcharges for specialty vehicles, including vans, minibuses, and motor coaches, will vary.
Estimated Inclusive Quote
Rates quoted prior to service are only an initial estimate of the cost of services reserved. Wait time and/or additional services may change the final price.
Any quoted rate is based on the exchange rate in effect at the time of booking. The final bill will be calculated using the exchange rate in effect at the time of billing.
The charge for service between a commercial airport or FBO location and a predefined location.
The charge for “As-Directed” service when there is an itinerary involved or the chauffeur takes instructions from the customer; typically involves multiple stops.
The charge for predefined transfer from the most frequently traveled routes in a given market, separate and aside from Airport Transfers, as defined above.
The rate charged for basic transportation services before any Gratuity, STC, Fuel Surcharge, Airport Fee, International Arrival Fee, Incidental Charges, and/or Tax etc is added.
Child Safety Seats
For safety reasons of providing age and weight appropriate equipment, Company does not provide child safety or booster seats. However, customers may provide and install their own child safety or booster seats.
Company maintains a zero-tolerance policy with regard to drug and alcohol use. We are committed to ensuring that our services and workplace remain free from the effects of drugs and alcohol in order to promote the health and safety of all our employees and customers. If you suspect that a company employee or chauffeur is under the influence of drugs or alcohol please report this immediately by calling 800-701-0024.
You may reach a customer service representative 24 hour a day, 7 days a week by calling 1- 800 (701) 0024.
Pet and Service Animals
Animals may only be transported in a kennel or soft-sided pet container after permission. In the event damage occurs to the vehicle, caused by the animal, a damage and/or cleaning fee may be charged.For passengers with disabilities traveling with a service animal, the animal does not require being transported in a kennel or soft-sided pet container.
Any hearing-impaired person, totally or partially blind person, or physically disabled person riding in any Company vehicle is permitted to be accompanied by a service animal, without being required to pay an extra charge for the service animal.
Lost or Misplaced Items
Company assumes no liability for any lost or misplaced personal property or any other items.
Client must provide a picture ID for the company record as an authorization for the payment made over the phone, Email or online.
All payments made by the client are *Non-refundable* if the trip is cancelled by client. If the trip is cancelled from company due to any reason, full amount will be refunded within 7 business days after a successful charge.
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