If we change this Agreement, we shall post a revised version of this Agreement online and include it on all future reservation confirmations sent, and shall automatically replace the terms of this Agreement. Your continued use of the Services following Falcon Tour & Travel posting of a revised Agreement will constitute your acceptance of the revised Agreement. If you do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the services. Signed contracts will be grandfathered and not subject to new terms and conditions revisions. New contracts will be subject to the latest terms and conditions posted online on the Falcon Tour & Travel website and sent with every reservation confirmation.
This Agreement incorporates by reference the following policies and documents also found on the company website. To make your time with Falcon Tour & Travel an enjoyable one, we ask for your cooperation with the following:
Falcon Tour & Travel will strictly enforce State and Federal Laws and will maintain a zero tolerance compliance policy that no alcoholic beverages can be consumed or used by any person not of legal (21) drinking age. No person shall bring contraband or illegal substances aboard vehicles that are owned or operated by Falcon Tour & Travel. Person(s) under the age of 21 is/are prohibited from consuming any type of alcoholic beverages.
Chauffeur has every right to search the bags inside the vehicle for illegal substances at any time. If the Chauffeur finds any illegal substance, we reserve the right to terminate the contract at that moment and it will be the client’s responsibility to make his/her own transportation arrangements at that point. Falcon Tour & Travel will never leave minors stranded and the vehicle will wait onsite until all minors are pick-up by their parent(s), legal guardian and/or responsible party (adult). The full amount of the reservation will be billed, plus any additional applicable wait time charges; absolutely no refunds will be issued.
Falcon Tour & Travel prohibits travel on unpaved roads. At no time will the Chauffeur operate vehicle on any type of dirt, gravel or any other type of unpaved road. Chauffeur has ultimate authority of where he/she drives the vehicle, dangerous and or roads that are too small to navigate can and will be avoided depending on the type of the vehicle. The rules cannot be modified, if a pickup or drop off location is inaccessible by paved roads it is the customer’s responsibility to get to and from the vehicle listed on the contract.
Falcon Tour & Travel will not be responsible for injuries that may occur due to horse playing while the vehicle is in motion or at a standstill. Falcon Tour & Travel will not be responsible for any belongings left while the client is in or out of the vehicle. The purchaser of the contract is responsible for his or her guests. Upon determination that any of the above policies were violated, Falcon Tour & Travel may terminate service to the client and shall be deemed to have fulfilled its contractual obligations to the client under the agreement.
THE PURCHASER AGREES TO BE FULLY LIABLE FOR ALL CHARGES THAT MAY INCUR
$ 35.00 per broken glassware
$ 45.00 per damaged DVD
$ 500.00 minimum per damaged seat
$ 200.00 minimum per damaged carpet
$ 2500.00 minimum per damaged interior decorative mirrors (stretch limousines)
$ 150.00 minimum for extensive cleanup (spills, etc.)
$ 50 for a gum in the carpet clean up
$ 250.00 minimum shampoo and disinfecting (due to sickness interior)
$ 150.00 detailing and wax (due to sickness-exterior)
$ 500.00 minimum for each burn hole, rip or tear to upholstery
$ 500.00 minimum for each act of vandalism
$ 275.00 per incident of smoking inside of the vehicle, ride will be terminated after second incident. (Smoking will not be tolerated)
$ 1,000.00 minimum opening a vehicle door into another vehicle or stationary object (It is advised to allow your chauffeur to open your door)
It is important to remember that inciting others to cause damage to the vehicle will result in charges for the damages that occur. Example yelling insults at pedestrians from the vehicle, any damage caused by the other party will be your responsibility.
This is not an exclusive list; any and all damages caused to the vehicle and or including loss of revenues for downtime during repairs can and will be charged to the credit card used to book this service. If there is not enough room on the credit card to satisfy the damages, Falcon Tour & Travel reserves the right to file suit in Montgomery County to recover the losses.
No Food or drinks will be allowed in the vehicle at any time.
Damage to flat screen TV’s will result in a minimum $400.00 replacement fee, and charged to the credit card on file.
Falcon Tour & Travel cannot guarantee the availability of overtime on hourly rentals. It is of particular importance that the purchaser makes allowances for anticipated delays and adheres to the agreed time schedule. In the event that the purchaser wants to change the time of the itinerary, they may do so, only if Falcon Tour & Travel can accommodate other clients that booked with Falcon Tour & Travel prior to or after the said time. If applicable, the purchaser further agrees to pay additional charges incurred such as overtime, tolls, parking etc. The purchaser authorizes Falcon Tour & Travel to charge any additional charges or fees on the purchaser’s credit card on file or direct bill account.
Falcon Tour & Travel guarantees that all our vehicles are constantly checked to keep the highest possible standards. Falcon Tour & Travel agrees to send the requested vehicle as offered in the contract. We have the right to upgrade the vehicles or switch the vehicles in case of emergency breakdown or if vehicles were in accidents. As stated, this will only happen in case of emergencies. No additional charges will occur on the customer side if upgrade is made without customer request. If switching occurs in the same category, or upgrades are made, it will not affect the contract and/or payment of contract. Customer therefore accepts that replacement vehicle may be substituted if contracted vehicle becomes unavailable for any reason. If any of our above guarantees or contractual terms cannot be met due to conditions outside of our control, including weather, accidents, storms and any other circumstance, including, but not limited to, traffic congestion, road closures, accidents, flight delays, etc., we will use reasonable efforts to notify the customer of these conditions and resulting delays or changes.
Disputing Charges / Terminated Rides
If a customer disputes a charge by Falcon Tour & Travel with his/her credit card company, a $25 fee per disputed charge will be charged to the customer if it is determined Falcon Tour & Travel is in the correct and has provided both parties with proper documentation. If it is determined Falcon Tour & Travel is in the wrong, the $25 fee will be dismissed. Any disputes the credit card company favors on the side of Falcon Tour & Travel are subject to the $25.00 fee per disputed item and it will be billed to the customer’s credit card on file or invoiced if it is a direct bill account.
In the event of a ride termination due to prohibited actions & behavior described in this agreement, the customer agrees to forfeit his/her right to dispute the charges via their credit card company.
Getting dressed up and traveling with good friends makes for a shared, unforgettable experience.